TERMS OF SERVICE
Effective Date: This Terms of Service Agreement was last updated on June 29, 2017.
Please read this Agreement carefully.
Terms of Service
This work authorization is an agreement between you (hereinafter referred to as “client” and Market-Connections for development of career marketing documents, effective as of the date the client’s payment is received through www.market-connections.net via PayPal.
DESCRIPTION OF SERVICES. Services rendered will include a questionnaire process (the “Data Exchange Form”), review of supporting documentation, development of a resume, and/or cover letter, new content for Client’s LinkedIn profile and/or other written content (the “Materials”), including one round of client revisions. A phone “Introduction Call” of up to 20 minutes will be scheduled. The Introductory Call is not the same as a Coaching Call. Additional phone time in excess of what is stated will be billed at the rate of $75/hour, billed in quarter-hour increments.
Client agrees to complete the Data Exchange Form accurately and according to instructions, to the best of his/her ability. While an Introductory Call is available to clarify issues not fully explained in the Data Exchange Form, client agrees not to use this as a substitute for completing the Data Exchange Form.
The Data Exchange Form must be returned in Microsoft ® Word format. If the Data Exchange Form is returned in a form besides Microsoft ® Word format (e.g., in manuscript, .pdf, .jpg format) and it contains more information than just your name and address, there will be an additional $75.00 fee added to the price of your Services for retyping the document and changing it into an acceptable Microsoft ® Word format. To avoid this fee, please return the Data Exchange Form typed, in Microsoft ® Word format, .doc or .docx format.
Additionally, if the Data Exchange Form is returned in a form that has been substantially changed or altered from that which was downloaded from the Website, an additional $75.00 fee will apply and be added to the price of your Services.
Client selects his/her Plan of choice as listed under one of the five career categories listed on www.market-connections.net and processes payment through the site (the “Website”). Payment is due in full prior to services being rendered. Payment may be made payable to Market-Connections by debit or credit card via PayPal.
The new content for a new LinkedIn profile will be prepared in 10 to 15 business days after client’s approval of the new resume. A lack of response from clients five days after a new resume has been emailed for review, indicates client satisfaction and a completed project.
LinkedIn profile development fees include creation of custom Headline, Summary content (at least four paragraphs), and a re-write of the client’s job description in a different tone for a public and social digital platform. Moreover, an additional instructional document of about 10 pages which contains detailed instructions for client to upload content to his or her LinkedIn account is also included.
There are no revisions made on the new content for the client’s LinkedIn profile because it has been prepared based on the new resume prepared by Market-Connections and approved by the client already.
Under no circumstances will Market-Connections require access to client’s LinkedIn account username or password.
Note: This fee quote is based on information provided to Market-Connections and the number of years of experience included in client’s Materials. An adjustment to the actual cost will be made if the scope of the project varies significantly from the information this estimate was based on. All services are based on a $75.00/hour charge, billed in quarter-hour increments, except for Interview Coaching, billed at $95.00/hour.
Client agrees to pay all fees associated with requested work and participate fully in the information-gathering process for creating the Materials — including, but not limited to, answering questions, providing copies of previous career marketing documents, providing links to job postings for the career target identified as the focus of the job search, and giving as much information as possible in order to create the new Materials.
Market-Connections is not responsible for providing Services of any kind or in the circumstance if you fail to submit your Materials, fail to provide a completed Data Exchange Form, or if you fail to provide correct contact information (including e-mail address and phone number, as well as current and accurate mailing address).
If the Materials are not properly submitted to Market-Connections within 90 days or three months from the date the payment has been processed, the project will be considered complete and the client will forfeit the rights to any services not used.
Normal turnaround for projects is 10 to 15 business days. Rush service is available at an additional fee of $150.00, only with prior consent from Market-Connections. Please provide 24 hours’ notice for any confirmed appointments (i.e.: Introductory Call) that need to be rescheduled.
Client must review all career documents for accuracy (including errors and missing or incomplete content) and respond by email with any changes or corrections (or approval to finalize) within five days of receipt of the draft documents.
Market-Connections provides a 100% satisfaction policy on all written material; If there are any factual errors in the new Materials prepared by Market-Connections, corrections will be made at no extra charge, as long as all requests for corrections are communicated to Market-Connections within the first five days after the resume has been emailed by Market-Connections to the client, and as long as they are communicated to Market-Connections within no more than two emails. Thus a revised document will be provided at no additional charge.
Requests for changes, alterations, or tweaks—including client’s discretionary revisions—that do not constitute factual errors, grammatical, or spelling mistakes, will be billed at the rate of $75.00/hour, billable in quarter-hour increments.
Note: If the initial information submitted by client, prior to start of work, contained any errors including factual errors, Market-Connections will correct and revise the errors at client’s request but there will be an additional fee on a $65.00/hour charge, billed in quarter-hour increments, based on the level of work involved, and resubmission requirements.
A lack of response from the client, five days after a new resume has been emailed by Market-Connections indicates a completed project and a satisfied client.
Requests for any revisions, corrections, changes, alterations, or tweaks— including client’s discretionary revisions — after project is finalized will be subject to additional charges at the rate of $80.00/hour, billable in quarter-hour increments
If the project has not been finalized 90 days/months from the date of this agreement, the project will be considered complete and the client will forfeit the rights to any services not used.
After 90 days, all projects will be considered approved and complete, and additional work will be billed at the rate of $80.00/hour.
I understand that the documents composed by Market-Connections must be marketed properly to produce interviews, and that no guarantee of interviews, job offers, or employment is made when utilizing the services of Market-Connections. Client accepts full responsibility for the outcome of any job search campaign and agrees to not hold Market-Connections responsible for lack of interviews or job offers, failure to obtain employment, or any other related outcomes.
Market-Connections is not liable for any injury or damage caused by client omissions, false statements, or other inaccuracies, and will not be responsible for any monetary compensation or attorney fees if a legal dispute arises.
Client agrees that the documents created by Market-Connections will be used for the sole purpose of seeking/soliciting jobs and/or interviews and for any other purposes expressly authorized by Market-Connections. Client may not sell, post, publicly review, or otherwise utilize the documents unless authorized in writing by Market-Connections.
Information gathered from the client during the document creation process will be kept confidential. Market-Connections agrees not to disclose client’s confidential information to anyone or use it in any way other than for the purpose of performing services for the client, with the exception that Market-Connections may disclose confidential information if ordered to do by a court of law.
All work to be completed in a timely manner subject to acts of God, mechanical failure, or other circumstances beyond the control of Market-Connections.
By processing payment through the website you authorize all persons who are now working for Market-Connections as employees or independent contractors or individuals who are hired in the future, to work on this project.
Market-Connections is to provide resume writing services and agrees to serve you as a client as provided in this Agreement. Market-Connections is an independent contractor performing services for its clients. As such, Market-Connections and/or Mandy Fard is/are not to be considered an employee of the client.
New Materials and files are delivered electronically in Microsoft ® Word 2013 and Adobe Acrobat PDF formats. Market-Connections is not responsible for technical difficulties related to receiving or transmitting information, including, but not limited to, file compatibility issues or email difficulties.
Client acknowledges that fees are for services and, as such, are neither cancelable nor refundable. Client understands that by signing this agreement, he/she authorizes Market-Connections to provide the services stated above.
Market-Connections reserves the right to refuse service, terminate a client relationship, or otherwise cancel orders in their sole discretion.
In the event of any legal action, the laws of California will apply, and only the courts located in Kern County will have jurisdiction over the parties to this agreement.
If any provision of this agreement is found to be unenforceable, all other clauses shall remain unchanged and in full force and effect.
Client agrees to order the work as described in this agreement and agrees to pay the total of the fees for the services ordered. Further, client authorizes Market-Connections to charge his/her credit card account for services indicated and this transaction shall be fully binding whether processed through online shopping cart, by phone, or PayPal. Client further declares upon processing payment that he/she has read, understands, and accepts the terms and conditions in this agreement.